Friday, November 20, 2015

DuraCoat® 100% Satisfaction Guarantee vs Cerakote™ Disclaimer



At Lauer Custom Weaponry we are proud to stand behind our DuraCoat® products. We believe in them. They perform as advertised. That is why we offer a 100% Satisfaction Guarantee.  No tricks, no fees, just happy customers. Here is how our warranty reads:

DuraCoat® 100% Satisfaction Guarantee
“At DuraCoat®, our number one priority is our customer’s satisfaction. If you are not 100% satisfied with your DuraCoat® product, for any reason, contact us for a full refund or exchange.” 

DuraCoat® offers returns with no restocking fee and exchanges with free shipping back to you. 





So, how does our 100% Satisfaction Guarantee compare to our competitor's?

Here's how Cerakote's warranty reads on their website and product packaging:

Cerakote Warranty
“NIC Industries, Inc. does not warranty the use or application of the materials it manufactures or supplies. Our only obligation shall be to replace any defective materials supplied by us or refund the original purchase price of the product after we have determined it to be defective. We assume no liability for damages of any kind and the user accepts the product “as is” and without any warranties, expressed or implied. The suitability of the product or intended use shall be the sole responsibility of the user. All information provided is believed to be correct, to the best of our knowledge and testing. We recommend that you make adequate tests in your laboratory or plant to determine if this product meets your requirements.”

According to NIC’s website, Cerakote™ charges 50% on returns within 30 days.

If a company truly believes in the product they sell there would be no reason to not offer a great warranty, right? So why does the “warranty” offered by Cerakote read more like a disclaimer?



 

3 comments:

  1. Thanks for posting! Any news on when we can expect the results of the duracoat salt-spray test?

    ReplyDelete
    Replies
    1. The Salt Spray test results are planned for our next post. Stay tuned!

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  2. Great product and customer service

    ReplyDelete